Frequently asked questions
What is the return policy?
We accept returns within 30 days of delivery on eligible items. To qualify for a return, items must be:
- Unworn and unused
- In their original packaging
- With all tags attached
- Accompanied by proof of purchase
Please note:
For hygiene reasons, earrings and any jewelry that comes into direct contact with the skin are final sale and cannot be returned or exchanged, unless the item is damaged or defective.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect. We recommend using a trackable shipping method.
To request a return, please email us at:
📧 eyewearloopbymaci@gmail.com
Are any purchases final sale?
Yes — the following items are final sale and cannot be returned or exchanged:
- Earrings
- Jewelry that comes into contact with the skin (e.g., nose rings, ear cuffs)
- Gift cards
- Clearance or discounted items marked "final sale"
This policy is in place for hygiene and safety reasons, and applies unless the item is damaged or incorrect upon arrival.
Please check product descriptions carefully before purchasing.
When will I get my order?
We aim to process all orders within 1–3 business days (excluding weekends and holidays).
Once shipped, delivery within Canada typically takes:
- 2–8 business days, depending on your location and the courier used.
You’ll receive a shipping confirmation email with tracking details as soon as your order is dispatched.
📦 Note: During peak seasons or carrier disruptions (such as Canada Post delays or strikes), delivery times may be longer than usual. We appreciate your understanding and patience!
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Do you offer international shipping?
Currently, we ship only within Canada.
We hope to expand our shipping options in the future and will update our store when international shipping becomes available.
Thank you for your understanding!
How much does shipping cost?
Shipping costs depend on the size and weight of your order and the delivery location within Canada.
- We offer standard shipping rates calculated at checkout based on your address.
- Occasionally, we run free shipping promotions — keep an eye out for those!
- For returns, customers are responsible for the return shipping cost unless the item was defective or incorrect.
If you have any questions about shipping costs, feel free to contact us at:
📧 eyewearloopbymaci@gmail.com
How do I care for my jewelry?
To keep your pieces looking their best:
- Avoid water, perfumes, lotions, and sweat
- Store in a dry place, ideally in a jewelry box or pouch
- Clean gently with a soft, dry cloth — no harsh chemicals